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Abstract : |
This paper presents PARADISE (PARAdigm for Dialogue System Evaluation), a general framework for evaluating spoken dialogue agents. The framework decouples task require-ments from an agent's dialogue behaviors, sup-ports comparisons among dialogue strategies, enables the calculation of performance over subdialogues and whole dialogues, specifies the relative contribution of various factors to performance, and makes it possible to compare agents performing different tasks by normaliz-ing for task complexity. 1, |
