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Abstract : |
Abstract: Exploding expenditure in healthcare has led to new reimbursement regulations forcing healthcare providers to conduct their organizations as business concerns. In order to be competitive providers have started to build networks that allow the delivery of interrelated health services in a well-adjusted and uniform manner. However, besides strategic agreement, successful networking requires the support of information systems in order to deliver efficient day to day service. With serviceflow management we provide a general concept that answers these needs. Based on the exchange of XML-representations of process knowledge and data between service providers, serviceflow management supports organizations in jointly delivering services that cross provider boundaries. Furthermore, it enables flexible handling of processes, which is indispensable in healthcare. Based on a healthcare example, we explore the possibilities of serviceflow management and present a web-based prototype realized on the basis of our generic fourlayered architecture., |
